There is
a bus stop right outside the hotel (Wilts and Dorset Bus Co)
and Wareham train station that links with London (Waterloo) is
just 4 miles away. Local accessible taxis can collect you by
prior arrangement.
Please use the designated car parking
spaces and call ahead for assistance on arrival with luggage
if needed. There is an access ramp leading to the hotel to
check-in or register your arrival. For wheelchair guests there
is a specially lowered part of the reception desk for your
comfort. If you arrive after the reception has closed an emergency
telephone is adjacent to the front door and this will automatically
call staff.
For visually impaired guests we can
offer menus in larger print on request or can read these to
you if you'd prefer. We have a ground floor plan to aid you
movement around the hotel. We are happy to assist if you need
any further help finding your way around. If you have a registered
Guide / Assistance dog please advise us when making your booking.
The hotel does not accept unregistered pets in any circumstances.
We have a hearing loop at reception
but this is portable, if you have a hearing aid set it to T
and let us know. The accessible bedrooms all have red strobe
alarm lights to indicate a potential fire. In all cases of
an alarm staff will be aware if the accessible rooms have activated
this and will inform you quickly of any evacuation plan. If
the main hotel has triggered the alarm it is likely you will
be asked to stay in your bedrooms.
The hotel has wheelchair access throughout
and accessible toilets on the ground floor, please be aware
that these are entered via a flagstone floor which can be slippery
when wet. A temporary ramp can be used in the Castle Room (small/private
dining room) if required. Please acquaint yourselves with all
the facilities and fire exits.
There are ramps and passive infra-red
lighting leading to the accessible, Dacombe Rooms. Hand rails
will aid you to gain access.
All these bedrooms have been specifically
designed to be accessible to all, but as everyone's needs differ,
furniture can be moved or replaced on request. Pleas view the
pictures on this page to gain an idea of what you can expect
and advise us if you have any concerns or special requests.
We have various numbers of hire companies for equipment we
don't stock.
Opposite the Dacombe rooms there is
a walled garden with a ramp and an accessible table, if you'd
like us to serve you a cream tea there or room service and
enjoy the Dorset sun, please call reception between 10am-10pm.
The area around the Dacombe rooms has
a reasonable mobile phone signal but this should not be relied
upon.
After you stay we would welcome any
feedback about your experiences, having spent so significantly
on the facilities, improving our service remains a priority.
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